Policy & Conditions

Privacy Policy

ROZE BIO HEALTH TRADING LLC respects your privacy. This policy sets out important information about how we collect, use, disclose and otherwise process your personal data in accordance with all applicable data protection and privacy legislation in force from time to time. It applies to all our websites and social media platforms, so please read it carefully. The term “personal data” shall mean to include any information about an identifiable individual, and shall include the definitions of “personal data” and “personal information” used in applicable domestic and foreign data protection or privacy laws.

About us

ROZE BIO HEALTH TRADING LLC , is a UAE based Company, which collect data on our behalf for customers in the UAE. Your personal information will be referred to herein as personal data.

What information do we collect and how do we use it?

We will ask you to provide certain personal data when you buy a product, sign up for a newsletter or competition, create an account, or use our website at www.rozebiohealth.com (the “Site”).

We use your personal data to:

    • Fulfil orders and provide service information – we gather and collect from you information about your product selection, your name, delivery address, your payment information and any further information needed to fulfil your order (such as any special delivery instructions). The information on your order marked * is mandatory because without it we will be unable to fulfil your order.
    • Process Returns and address complaints and queries – where you return a product or make a query or complaint, we will keep the information you give us to ensure that we comply with our contractual and regulatory requirements, to ensure appropriate further communication with you, and to improve our products and services.
    • Remember you and view activity on our Site – if you have allowed access to cookies (please see our Cookies Policy in the last tab for more information) our Site will automatically remember you the next time you visit, to pre-populate fields to make ordering easier and to improve your experience by directing you to information on our Site that we think will be of interest to you. We also gather details of your visits to our Site, including details of pages viewed, accessed or visited, your use of any interactive features on the Site, and the length of your visit. We might also contact you to remind you about items in your shopping basket which you have not checked out.
    • Communicate product offers, events and competitions – we will use contact details you have given us, along with any information you have given us about your gender or age, and information about your previous orders to send you information about our products, offers and events that we think will be of interest to you.
    • Update our records – we will periodically check that the personal data we store for the purpose of communicating with you is accurate. If you would like to update the personal data that we hold about you, please update your account information and preferences on our Site.
    • Legal purposes – we sometimes need to use personal data that we have gathered from you or third parties (such as law enforcement or credit reference agencies), or that you have provided to us, to comply with our legal obligations or for other legal reasons – for example to trace fraudulent transactions. We may also use your personal data where it is reasonable for us to do so and where there is no disadvantage to you.
    • Report browsing information – we will collect information, if available, about your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
    • System optimization and testing – we use data to curate, implement and test new systems or processes to provide a better user-experience and expand our digital offering.
    • Sales monitoring – we use your personal data to monitor our sales which enables us to continue to provide you with the products that you like. All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
    • “All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties”.
    • “The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted”.

 

Delivery Policy

(rozebiohealth.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE)
1.1 We aim to deliver the Products at the place of delivery requested by you in your Order.

1.2 We shall notify you if we expect to be unable to meet our estimated delivery date, usually we deliver all the order in next day, cut-off 4:00 PM , but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

Under the Next-day/Same-day delivery policy, orders placed on Sundays or holidays will be delivered after the holiday period or on the next available operational day.

1.3 Upon delivery of the Product, you may be required to sign for delivery. You may email [email protected] in case of any faults, defects or damage. You shall be able to provide the documents (official invoice or receipt) delivered within the Product, upon request.

1.4 Please note that it might not be possible for us to deliver to some locations in which event, we will inform you using the contact details that you provide to us when you make your order or if you wish to arrange the delivery to an alternative delivery address.

1.5 If you are not available to take delivery or collection our courier partner will try to contact you for a re-delivery.

1.6 If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not accept the product from the courier we may (without affecting any other right or remedy available to us) no longer make the product available for re-delivery and will notify you that we are immediately cancelling the your order, in which case we will refund to your credit or debit card the amount of the cancelled products.

1.8 Our delivery team will try to reschedule a delivery of unclaimed parcels within 1-2 days of after the first attempt of delivery. After 3 delivery tries we will be cancelling the order on our end.

Return & Exchange

We are happy to assist you and manage your requests for return and / or exchanges, offering a simple process if you are not 100% satisfied with you order.

RETURNS ARE EASY!

We say satisfaction guaranteed and we mean it! We will exchange your product or give you a refund for most items returned in good condition within 7 days from the date you received your parcel.

Just follow these steps for  return process:

General conditions are applicable to returns in order to qualify for a refund or exchange, whereby all items (including promotional gift items accompanying the order) must be returned to us within 7 days from the day you receive your items.

The following rules apply;

  • Items should be unaltered, unused and in full saleable condition, accompanied by their original order confirmation (order invoice)
  • Items must not have any damage
  • Items should be in their original packaging / box / dustcover and with all brand and product labels / tags and instructions still attached
  • Instruction manual / Warranty card /Authenticity cards, where provided, should also be returned with the item(s)
  • Due to hygiene reasons, we are unable to return/exchange particular items ( General Terms & Conditions applicable)

If you have received an item(s) that is defective (e.g. delivered with not working condition or missing parts, or other damage) it may be returned for a replacement or full credit upon approval.

Refund / Exchange Options;

  1. Return of products after deliver can be pickup by our fulfillment partner and its charged
    AED 30 / order

We reserve the right to monitor returns and to refuse orders from customers with excessive returns levels – However, nothing in this Returns section is intended to affect any consumer rights that you may have under UAE Law.

[Return Refund/ Item Shipped for delivery] Will I be refunded with my shipping fee for successful refunds?

Unfortunately, you will not be able to get a refund for your shipping fee. In case you need more clarification on this, you can contact us at [email protected]

Processing your Refund;

Refunds will be done only through the Original Mode of Payment.

Credit Card payment will be refunded to the Credit Card which the order was purchased. The refund back to the credit card will take up to 15 days depending on your bank.

For further information, please do not hesitate to contact us.

Cookie Policy

Roze BioHealth Trading LLC collects certain information by automated means when you visit our Site, such as how many users visited it and the pages they accessed. By collecting this information, we learn how to best tailor the Site to our visitors. We collect this information through various means such as “cookies” and “web beacons,” as explained in this Cookie Policy.

Background

  1. Cookies
    1. Like many companies, our Site may use “cookies.” Cookies are small text files that are automatically placed on your computer’s hard drive when you visit certain websites. We use cookies to:
    2. Estimate our audience size and usage pattern; Store information about your preferences, and so allow us to customise our Site according to your individual interests;Speed up your searches; Recognise you when you return to our site.
  2. Web Beacons
    1. Certain pages on our Site may contain “web beacons” (also known as Internet tags, pixel tags and clear GIFs). These web beacons allow third parties to obtain information such as the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, the type of browser used to view the page, and the information in cookies set by the third party.
  3. IP Addresses
    1. An IP address is a unique identifier that certain electronic devices use to identify and communicate with each other on the Internet. When you visit our Site, we may view the IP address of the device you use to connect to the Internet. We use this information to determine the general physical location of the device and understand from what geographic regions our website visitors come. We also may use this information to enhance our Site.
  4. Third-party Analytics
    1. We may use third-party web analytics services on our Site, such as Adobe Analytics and Google Analytics. The third party providers that administer these services use technologies such as cookies, web server logs and web beacons to help us analyse how visitors use our Site. The data collected through these means (including IP address) are disclosed to these third party providers, who process the information to evaluate use of the Site. To learn more about Google Analytics and how to opt out, please visit www.google.com/analytics/learn/privacy.html.

Your choices

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our Site.

Method of Payment, Card Types accepted and Currency:

“We accept payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currency)”.

Terms of use & Conditions

Terms & Conditions:

  • The customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website (Age of consent is mentioned as per the applicable law).
  • Security capabilities and policy for transmission of payment card details has to be mentioned on their website.

Terms of use:
Please read these terms of use carefully before using the site. By your use of the website you agree:

Roze BioHealth Trading LLC , a company incorporated in United Arab Emirates, having its registered office in {Dubai Address}, Roze BioHealth Trading LLC  (collectively “Roze BioHealth Trading LLC ” “we”, “our”, “us”) maintains this website (the “Website”) (‘Platform’). This includes all the Platform’s information, communication, software, scripting, photos, texts, videos, graphics, music, sounds, images, other materials and services (collectively ‘Content’). Our Content is provided as a form of convenience for its online visitors, customers, employees and the public (collectively “user”,
“users”, “you”, “your”, “yours”).

1.1  Acceptance of contract terms: Jurisdiction

Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE

In exchange for accessing, browsing and/or using the Website, you agree to be bound by these terms and to comply with all applicable laws and regulations, including without limitation UAE Federal Law No. 40 of 1992 concerning the Protection of the Intellectual Work and Rights of the Author and the Implementing Regulations thereof. The Website can only be used by natural persons who are not minors or under the age of 18 years and who can form legally binding contracts under applicable law. Minors or people under the age of 18 years shall not register as a User of the website and shall not transact on or use the website.  In addition, the Website is intended only for your personal or gift use; purchases intended for commercial and wholesale purposes are forbidden. Roze BioHealth Trading LLC   reserves the right to terminate your registration and refuse to provide you with access to the Website if Roze BioHealth Trading LLC   discovers that you are incompetent to contract under applicable laws. The Website cannot be accessed by persons whose registration has been suspended or terminated by Roze BioHealth Trading LLC  for any reason whatsoever. Those who choose to access this Website from outside the United Arab Emirates are responsible for compliance with local laws if and to the extent local laws are applicable. Roze BioHealth Trading LLC  will deliver the products only within the UAE, a jurisdiction where the product is legally sold by Roze BioHealth Trading LLC  and will not be liable for any claims relating to any products ordered from outside those jurisdictions. Specifically, only orders with UAE delivery addresses can currently be processed through the UAE Platform. You represent that you have the legal authority to accept these Website Terms of Use on behalf of yourself or any party you represent. Use of the Website is unauthorized in any jurisdiction that does not give effect to these Website Terms of Use, including without limitation this paragraph.

1.2  If you do not agree to these terms, do not use the site

The Website is controlled and operated in whole or in part by Roze BioHealth Trading LLC   from its offices within the UAE. By accessing the Website, you agree that the laws and regulations of the UAE and the Emirate of Dubai without regard to conflicts of laws principles, will apply to all matters relating to use of the Website, and you agree that any litigation shall be subject to the exclusive jurisdiction of the Courts of Dubai, UAE. Those who access the Website from other locations do so at their own risk and are responsible for compliance with applicable local laws. Roze BioHealth Trading LLC   makes no representations as to the appropriateness or availability of the Website Content for use in any jurisdiction. Roze BioHealth Trading LLC   disclaims any liability in relation to its Content and reserves the right to amend or remove any Content that it may deem at its sole discretion as being contrary to local norms, culture, morality or violates any prevailing rules or regulations and to suspend or terminate your use of the Website if it deems appropriate. In using the Website, the confidentiality of your account details including password is solely your responsibility. Roze BioHealth Trading LLC   shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

 1.3  Copyright and restrictions on use of content

While Roze BioHealth Trading LLC  Trading provides the information on this Website to anyone, we retain copyright on all text and graphic images.
By accepting these Website Terms of Use you acknowledge, having been advised hereto by Roze BioHealth Trading LLC , that the Website content and accompanying text and graphic images are protected in the UAE and internationally by a variety of laws, including but not limited to, copyright laws and treaty provisions, trademark laws and other proprietary rights laws (collectively ‘Rights’). In addition to Roze BioHealth Trading LLC ’s Rights in individual elements of the Content, Roze BioHealth Trading LLC  Trading or its licensors own a copyright in the selection, coordination and arrangement of the Content.

You are hereby granted permission to access the Content from the Website in whole or in part, (and except where otherwise specified or provided by Roze BioHealth Trading LLC  Trading, print a single copy of the information for your own personal use) but only for purposes of viewing and browsing through the Website or ordering products or services from the Website. You are also hereby granted permission to store files on your computer for your own personal use and to reference hypertext documents on the Website from your own documents solely for your personal use for the purpose of viewing or browsing the Website or ordering products or services from it. All the aforementioned permissions shall terminate automatically if you breach any of these Website Terms of Use.

Roze BioHealth Trading LLC  Trading is not granting you any permission to use the Content other than as expressly stated in these Website Terms of Use. All other use of Content from the Website, including but not limited to modification, publication, transmission, participation in the transfer of sale of, reproduction, creation of derivative works from, distribution, performance, display, incorporation into another Website, reproducing the Website (whether by linking, framing or any other method), mirroring’ the Website or in any other way exploiting any of the Content, in whole or in part, or downloading and using software repeatedly for uses other than those expressly permitted may not be made without Roze BioHealth Trading LLC ‘s prior express written consent.

The Website may at times provide opportunities for users to post reviews and other comments, questions, suggestions or other information (“User Content”) on or through this Website by e-mail or telephone, or as is otherwise authorized. You warrant that any such User Content submitted by you to the Website is original (and does not infringe the intellectual property rights of others), and you hereby grant Roze BioHealth Trading LLC  Trading  a perpetual, irrevocable, non-exclusive, royalty free, transferable right and license to use such User Content however Roze BioHealth Trading LLC  desires, including without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such User Content and/or incorporate such User Content into any form, medium or technology throughout the world, without any further recourse to you, and you hereby waive any rights in such User Content. You agree that you will not post any content that is contrary to morality, that is defamatory and/or inflammatory, that infringes intellectual property rights, or that may otherwise breach common decency or cause ill-repute to Roze BioHealth Trading LLC  or be contrary to law.

Roze BioHealth Trading LLC  will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any User Content you submit for any purpose whatsoever, without restriction and without compensating you in any way. Roze BioHealth Trading LLC  is and shall be under no obligation (1) to maintain any User Content in confidence; (2) to pay to user any compensation for any User Content; or (3) to respond to any User Content. You agree that any User Content submitted by you to the Website will not violate these Website Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right/s, and will not cause injury to any person or entity. You further agree that no User Content submitted by you to the Website will be or contain libelous or be otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of “spam”.

Roze BioHealth Trading LLC  does not regularly review posted User Content, but does reserve the right (but not the obligation) to monitor and edit or remove any User Content submitted to the Website. You grant Roze BioHealth Trading LLC  the right to use the name that you submit in connection with any User Content. You agree not to use a false email address, impersonate any person or entity, o otherwise mislead as to the origin of any User Content you submit. You are and shall remain solely responsible for the content of any User Content you make and you agree to indemnify Roze BioHealth Trading LLC   and its affiliates for all claims resulting from any User Content you submit. Roze BioHealth Trading LLC  and its affiliates take no responsibility and assume no liability for any User Content submitted by you or any third party.

Address & Contact Details:

Address : Villa-747, Jumeirah Beach Road, Dubai, UAE
Email : orders[at]rozebiohealth[dot]com

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